Shipping Policy
This policy explains how orders are prepared, dispatched, tracked, and reviewed when delivery issues arise.
01. Order Processing
After payment confirmation and any necessary order review, orders are normally prepared within 2–4 business days. During holidays, promotions, or unusually high order volume, preparation may take up to 5 business days. Processing time and carrier transit time are separate periods.
02. Estimated Delivery & Charges
For standard shipping to supported United States addresses, estimated carrier transit is generally 10–15 business days after dispatch. Delivery estimates are not guaranteed. Shipping services and charges are calculated and displayed at checkout.
03. Fulfillment & Tracking
Orders may be fulfilled from our facilities or designated fulfillment partners. Products in the same order may occasionally ship separately. Once tracking becomes available, a shipment confirmation is normally sent to the email address used at checkout.
04. Address Changes & Delays
Please check your delivery address before placing an order. If there is an error, contact us as soon as possible. We will make reasonable efforts to help before fulfillment begins, but changes cannot be guaranteed after processing starts. For delayed or inactive tracking, contact us with your order number.
05. Missing or Problem Orders
If a shipment appears lost, or tracking shows delivered but you cannot locate the package, contact us so we can review available information. For damaged, defective, incomplete, or incorrect items, include your order number and relevant photos or videos.
06. International Duties
Where international delivery is available, customs duties, import taxes, brokerage fees, or similar destination charges may apply. Unless checkout states otherwise, these charges may be the recipient’s responsibility.