FAQ
Helpful answers about our indoor plant décor, ordering, shipping, returns, and support.
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What products does Belvioradsf™ offer?
We offer indoor plant décor including plant stands, plant display tables, hanging planter racks, and multi-pot plant stands.
How long does order processing take?
Orders are normally prepared within 2–4 business days. During promotions, holidays, or busy periods, processing may take up to 5 business days.
When will I receive tracking information?
Once an order is dispatched and tracking becomes available, a shipment confirmation is normally sent to the email address used at checkout.
Can I change my shipping address?
Contact us as soon as possible. We will make reasonable efforts to assist before fulfillment begins, but an address change cannot be guaranteed after processing starts.
What should I do if my item arrives damaged or incorrect?
Contact us promptly with your order number and relevant photos or videos. We will review the issue and provide an appropriate solution.
Do I need to contact you before returning an item?
Yes. Please contact us before returning any item so we can review eligibility and provide authorized return instructions.
Still Need Help?
Email service@belvioradsf.com or call +86 134 1783 2902. Our hours are 8:00 AM–10:00 PM (China Standard Time, UTC+8).