Contact Us
Questions about plant décor, an existing order, delivery, or a return? Our customer care team is ready to help.
How to Reach Us
Email us at service@belvioradsf.com or call +86 134 1783 2902. Please include your order number when your question relates to an order.
Existing Orders
For order status, tracking, address questions, or delivery issues, provide the order number, name used at checkout, and a brief description of the assistance you need.
Damaged, Defective, Incomplete, or Incorrect Orders
Please contact us promptly and include your order number, a clear description of the issue, and relevant photographs or videos where appropriate. We will review the information and provide an appropriate solution.
Before Returning an Item
Please contact us before sending an item back. Return authorization and instructions are required so we can confirm eligibility and provide the correct destination.
Response Time
We aim to respond as quickly as possible during our published service hours. Response timing may be longer during high-volume periods or where additional order review is needed.